At Square 1 Therapy our consulting solutions can provide your organisation with the psychological principles to boost customer satisfaction and retain customers. Through understanding the motivations of the consumer, you are able to ensure successful and profitable customer service interactions. There is a compelling need to develop a relationship with your customers which is grounded in the belief that transactions are mutually beneficial. Our organisational psychologists are able to direct your organisation using empirically sound methods with proven and measurable results.
Our consultancy solutions include bespoke processes based around the vital of your organisation. By generating an individual profile of what is necessary and required to build customer relations, we can work alongside you to effectively engage with your customers. We integrate a multitude of assessment tools to evaluate the value and benefit of our solutions for your organisation.
We can provide solutions to:
- Improve customer loyalty
- Implementing brand advocacy
- Customer engagement
- Understanding consumer behaviour
- Recognising customer behaviour patterns
- Linking the voice of the employee to the voice of the customer
- Training, learning and development strategies
- Aligning customer engagement with organisational culture
